Update your Account

To help Pacific Northern Gas serve you better, please use this form to make any necessary revisions to the information on your Pacific Northern Gas Account such as your name, phone number or mailing address.

Are You Moving?

If you have an existing Pacific Northern Gas account, and you need to transfer your account to another address that has natural gas within the Pacific Northern Gas area, please use the Transfer an Existing Account form.

If you are a first-time customer or do not currently have an account with Pacific Northern Gas and you are moving to property within the Pacific Northern Gas service area and need natural gas service established in your name, please use the Open a New Account form.

If you have an existing Pacific Northern Gas account and are moving to an address that does not have gas within the Pacific Northern Gas area, please use the Close an Existing Account form.

Our Customer Service Representatives work Monday-Friday, 8:00 AM to 4:00 PM Pacific Time except on major holidays. Please allow at least two business days for us to complete your order. If you have an immediate service need, please call the Pacific Northern Gas Customer Care Center at 1 800 667-2297.

Update Account

*Items marked with an asterisk are required to complete your transaction.












Name Change



(NOTE: Customers changing the name on their account for any other reason (i.e. Divorce or Separation) must use the Open a New Account form.)

Phone Number Change





Mailing Address Change

If you would like to change the address to which your bill is mailed, please indicate the address here. (NOTE: Use this form ONLY to change a mailing address. If you are moving to a new address, please either use the Open a New Account, Close an Existing Account, or Transfer an Existing Account forms.)







To obtain a record of this information, please print a copy of this form before submitting to Pacific Northern Gas.

After submitting this form, you will receive a confirmation e-mail. Please ensure that your e-mail address is correct.


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