Emergency Contacts

Gas Emergency 24-Hour Service:  1-800-663-1173

If you are contacting us about a concern with your natural gas services, such as gas odor or emergency involving natural gas, please do not e-mail us, please use the phone number listed above.

If you smell that rotten egg, sulphur smell of natural gas or hear the flow of escaping gas, here is what you should do:

  1. Leave the building immediately; leaving the door open and any windows that may already be open.
  2. Don’t smoke, light matches or operate electrical switches including your cell or telephone, or create any source of ignition.
  3. Turn your gas off at the meter, if you know how.
  4. Use a nearby phone to call the PNG 24 hour emergency line at 1-800-663-1173, or 911, or the fire department emergency number.

Other Contacts

Pacific Northern Gas Ltd. Customer Care Center:
9:00 AM – 4:00 PM Pacific Time, Monday through Friday – 1-800-667-2297

General Customer Service Inquiries

Call before you dig – BC ONECALL: 1- 800-474-6886
You can also contact the following departments:

Ebill Customer Service Inquiries

Investor Relations
AltaGas Ltd.
1700, 355 – 4th Avenue S.W.
Calgary, Alberta T2P 0J1
Telephone: 1-403-691-7100
Toll free: 1-877-691-7199
Fax: 1-403-691-7150

Registrar and Transfer Agent
Computershare Trust Company of Canada
600, 530 – 8th Avenue SW
Calgary, AB T2P 3S8
Telephone: 1-800-564-6253

Media Relations

Employment Inquiries

General Inquiries: Pacific Northern Gas Ltd.
Suite 2550 – 1066 West Hastings Street
Vancouver, British Columbia
Canada V6E 3X2
Telephone: (604) 691-5680
Fax: (604) 697-6210

Contact Us

If you have an emergency request please call: 1 800 663-1173

* Items marked with an asterisk are required to complete your transaction.

To obtain a record of this information, please print a copy of this form before submitting to Pacific Northern Gas.