Notice to Customers: COVID-19
At PNG, the health of our employees, customers and communities is our top priority. We are rapidly evolving our business practices to ensure we do our part in helping keep everyone protected during the COVID-19 pandemic while safely and reliably delivering the natural gas that our customers count on every day.
Serving you during the COVID-19 Pandemic
We are closely monitoring the impact of COVID-19 in British Columbia and beyond, and are adjusting our business to best meet the needs of our customers and reflect the guidance provided by federal and provincial health authorities.
Finding flexible payment options
We understand that COVID-19 is creating financial hardship and uncertainty for many customers. We are maintaining service for all customers during this time and are available to work with you on flexible payment options.
Focussing on safe, reliable natural gas delivery
At PNG, health and safety have always been our top priority. During the COVID-19 outbreak, we are revising our service offerings and policies and to protect the wellbeing of employees, customers and the public.
Given current federal and provincial health authority recommendations for social distancing, we are temporarily suspending non-essential, in-home customer service visits, such as meter recalls.
Our focus now is on providing emergency response and high priority operations like maintenance and construction functions essential for safely and reliably delivering natural gas.
Protecting health and creating safe work environments
For everyone’s safety, customers will be asked several health questions when booking essential services and our team members needing to visit customers’ homes or businesses, now follow rules including: wearing gloves and masks while performing work; maintaining social distancing of two meters; and regular hand washing before and after a visit.
Our commitment to you
Information around how to prevent the spread of COVID-19 is evolving rapidly and we will provide updates regularly on our website on how PNG is adapting and what that means for our valued customers.