At PNG, the health and safety of our employees, customers and communities is our top priority. During the COVID-19 pandemic, we’ve taken the necessary steps to ensure the safe and reliable delivery of natural gas for our customers while our COVID-19 Relief Program provides support for customers during this challenging time.
Focussing on safe, reliable natural gas delivery
Given current federal and provincial health authority recommendations for social distancing, we are temporarily suspending non-essential, in-home customer service visits, such as meter recalls.
Our focus is on providing emergency response and high priority maintenance and construction functions essential for safely and reliably delivering natural gas.
For everyone’s safety, customers will be asked several health questions when booking essential services. When our team members need to visit customers’ homes or businesses, they now follow rules including: wearing gloves, masks and eye protection while performing work; maintaining physical distancing of two meters; and ensuring regular hand washing before and after a visit.
COVID-19 Customer Relief Program
We understand that the COVID-19 pandemic is creating financial hardship and uncertainty for PNG customers who have experienced job loss, had their wages reduced, needed to close their business or experienced a significant reduction in revenue, or are unable to work.
We are committed to providing assistance for these customers through our COVID-19 Relief Program.
Fraud prevention: protect yourself
It’s important to be aware of the heightened risk of scams and fraud during challenging times. Scams could include knocking on doors to try to gain entry to homes or sending emails or text messages pretending to be a representative from PNG.
Be sure to watch out for:
- Requests for personal information: PNG will never ask for your password or personal information via email.
- Digital payment: PNG does not require that payments be made immediately and/or via digital currency or prepaid credit card.
- Disconnection notices: PNG is maintaining service for all customers during this challenging time, and not serving disconnection notices to any customers.
Our commitment to you
Information around how to prevent the spread of COVID-19 is evolving rapidly and we will provide updates regularly on our website on how PNG is adapting and what that means for our valued customers.