Last Updated: June 30, 2020
At PNG, the health and safety of our employees, customers and communities is our top priority. During the COVID-19 pandemic, we’ve taken the necessary steps to ensure the safe and reliable delivery of natural gas for our customers; while our COVID-19 Relief Program provides support for customers during this challenging time.
Focussing on safe, reliable natural gas delivery
As an essential service provider during the COVID-19 pandemic, our focus is on providing emergency response and high-priority maintenance and construction work necessary to safely and reliably deliver natural gas.
Now that restrictions are beginning to ease in British Columbia, we will gradually be moving forward with scheduled maintenance work, such as our meter replacement program. Customers scheduled for service would be contacted in advance.
For everyone’s safety, customers will be asked several health questions in advance of PNG coming on site. When our team members need to visit homes or businesses, they follow provincial health recommendations and PNG’s COVID-19 health and safety protocols including:
- Maintaining physical distancing of two metres
- Wearing gloves, masks and eye protection while performing work, and
- Ensuring regular hand washing before and after a visit.
Customer billing support
We understand that the COVID-19 pandemic may be creating financial hardship and uncertainty for some customers. If you are having challenges with bill payments, contact us and we can support you with flexible pay arrangements that meet your individual needs.
Fraud prevention: protect yourself
It’s important to be aware of the heightened risk of scams and fraud during challenging times. Scams could include knocking on doors to try to gain entry to homes or sending emails or text messages pretending to be a representative from PNG.
Be sure to watch out for:
- Requests for personal information: PNG will never ask for your password or personal information via email.
- Digital payment: PNG does not require that payments be made immediately and/or via digital currency or prepaid credit card.
PNG is committed to making a difference to the communities we serve, particularly as the impacts of the COVID-19 pandemic are increasing demands on local organizations that provide community services.
PNG recently made a donation of $2,500 to the United Way of Northern B.C. following a $10,000 donation in March, divided amongst nine foodbanks in communities we serve.
By working together, we can help meet community need.
Our commitment to you
As information around how to prevent the spread of COVID-19 is evolving, we will provide regular updates on how PNG is adapting and what that means for our customers.