For your convenience, we accept the following methods of payment:
- Pre-Authorized Payment Plan. PDF Form
- Mail. Send a cheque or money order to the address on the front of your bill.
- Online or telephone banking. Contact your financial institution for details.
- At your financial institution. A transaction fee may be charged at the time of payment.
- Credit Card. Visa and MasterCard accepted through our website. (Click here)
- Credit Card over the phone. Visa and MasterCard accepted. Call PNG Customer Care Center at 1-800-667-2297 to be connected to KUBRA EZ-PAY.
Budget Billing and Pre-Authorized Payment Plan
Q Who can sign up for Budget Billing Plan?
A Any Pacific Northern Gas Ltd. (PNG) residential or commercial customers whose account is in good standing is eligible for this Plan.
Q How do I sign up for the Budget Billing Plan?
Q Can I change my mind about the Budget Billing Plan?
A Yes. Just tell us you want to cancel your enrollment in the Budget Billing Plan, by fax, telephone or mail.
Q What if I overpay or underpay during the Budget Billing Plan Year?
A At the end of each plan year (May or June, depending on where you live) we automatically make any adjustments required to your account. If you have underpaid, the difference will appear on your next bill. If you have overpaid, a credit for that amount will appear on your next bill.
Q What if I think my monthly Budget Billing Plan payments are too much?
A If you are on the Budget Billing Plan, your bills will include a “Budget Billing Plan Summary”. This summary will show you your “Energy Charges to Date” which is the total value of the gas you have consumed since the beginning of the Budget Year. The summary will compare this to “Installments Billed to Date”, which is the amount you have paid PNG through your monthly installments. The difference between these two amounts will show you how much you are ahead (or behind) in your Plan. Ideally, during the summer months you will want to see a higher amount in “Installments Billed”. This is the extra money in your Plan Account that will offset your higher winter bills. If you think your payments are too high or too low, please contact our office and we will review your consumption history with you and will make any necessary adjustments.
Q Do I need to re-enroll in the Budget Billing Plan each year?
A No. If you are already on the Budget Billing Plan, you will automatically be re-enrolled. Your new Budget Billing amount will be set based on your consumption the previous year.
Q How do I sign up for the Pre- Authorized Payment Plan?
A Just fill out the application (click here), attach a personal cheque marked VOID and fax them or mail them.
Q Which banks participate in the Pre-Authorized Payment Plan?
A All banks, credit unions and trust companies participate.
Q What if I switch banks? How does this affect my enrollment in the Pre-Authorized Payment Plan?
A Just fill out a new application, and provide us with a new void cheque.
Q Can I change my mind about the Pre-Authorized Payment Plan?
A Yes. Just tell us you want to cancel your enrollment in the Pre-Authorized Payment Plan by telephone or mail.
Q Will I still get bills in the mail if I am on the Pre-Authorized Payment Plan?
A Yes. Your bill will still come to you as it does now, but the bill payment will be made automatically as long as you are enrolled in the Pre-Authorized Payment Plan. Your bill will state that the amount due will be withdrawn from your financial institution on or after the due date.
Q When will funds be withdrawn from my bank account while I am on the Pre-Authorized Payment Plan?
A Funds will automatically be withdrawn from your account early on the morning of the due date of your bill.
Q Will I have to pay fees or bank charges for being on the Pre-Authorized Payment Plan?
A PNG does not charge a fee for this Plan. However, depending on your bank’s policies and the type of account you have your bank may charge you a fee. This fee should be no more than the fee charged for processing a cheque.