Q	Who can sign up for Budget Billing Plan?
A	Any PNG residential or commercial customers whose account is in good standing are eligible for this Plan.
Q	How do I sign up for the Budget Billing Plan?
A	Just fill out the application on the next page, and fax or mail it to PNG or place it in the drop box at your local PNG office.
Q	Can I change my mind?
A	Yes. Just tell us you want to cancel your enrollment in the Budget Billing Plan, by fax, telephone or mail.
Q	What if I overpay or underpay?
A	At the end of each plan year we do any adjustments required on our Budget Billing accounts.
Q	What if my payments are too much?
A	If you think your payments are too high contact our office and we will review your consumption history and will, if necessary adjust your payment amount.
Q	How do I sign up for the Pre- Authorized Payment Plan?
A	Just fill out the application on the next page, attach a personal cheque marked VOID and mail or fax it in to PNG or place it in the dropbox at the local office.
Q	Which banks are participating?
A	All banks, credit unions and trust companies participate.
Q	What if I switch banks?
A	Just fill out a new application, attach a new void cheque and mail it to PNG or drop it off at your local PNG office.
Q	Can I change my mind?
A	Yes. Just tell us you want to cancel your enrollment in the Pre-Authorized Payment Plan by telephone or mail.
Q	Will I still get bills in the mail?
A	Yes. Your bill will still come to you as it does now, but the bill payment will be made automatically if you are enrolled in the Pre-Authorized Payment Plan. Please check your bill when it arrives. If you suspect there is an inaccuracy on your bill, call our Customer Care Center at 1 800 667-2297 as soon as possible.
Q	Will I have to pay bank fees for this service?
A	It will depend on your bank's policies and the type of account you have. However, the fee you pay for Pre- Authorized Payments should be less than the fee charged for processing a cheque.

It's important for you to know that if you are enrolled in the Pre-Authorized Payment Plan your payments will be deducted early the morning of the due date. Therefore, sufficent funds or bank approved overdraft protection must be available at the time to avoid