Gas Emergency 24-Hour Service

If you are contacting us about a concern with your natural gas services, such as gas odor or emergency involving natural gas, please do not e-mail us. Contact us immediately through our 24-hour Emergency phone number: 1 800 663-1173

If you smell that rotten egg, sulphur smell of natural gas or hear the flow of escaping gas, here is what you should do:

1. Leave the building immediately; leaving the door open and any windows that may already be open.
2. Don't smoke, light matches or operate electrical switches including your cell or telephone, or create any source of ignition.
3. Turn your gas off at the meter, if you know how.
4. Use a nearby phone to call the PNG 24 hour emergency line at 1-800-663-1173, or 911, or the fire department emergency number.

Customer Care Center:
9:00 AM - 4:00 PM Pacific Time, Monday through Friday - 1-800-667-2297

General Customer Service Inquiries
Email: CustomerService@png.ca

Call before you dig - BC ONECALL: 1- 800-474-6886

You can also contact the following departments via email: Just click on the appropriate link below,

Energy Star® Customer Service Inquiries
Email: CustomerService@png.ca

Ebill Customer Service Inquiries
Email: CustomerService@png.ca

Investor Relations Inquiries
Email: Investors@png.ca

Media Inquiries
Email: Media@png.ca

Employment Inquiries
Email: HR@png.ca

General Inquiries: Pacific Northern Gas Ltd.
Suite 950 - 1185 West Georgia Street
Vancouver, British Columbia
Canada V6E 4E6
Telephone: (604) 691-5680
Fax: (604) 697-6210